LitJoy increased orders per customer with a portal

Solution

LitJoy partnered with Tako Agency , a full-service agency that designs, develops, and optimizes Shopify and Shopify Plus businesses. Tako decided the best solution was to create an exciting, one-stop account management portal that would look and feel the same for all customers, in addition to laying the groundwork for more customer experience features in the future.

First, they migrated LitJoy’s site onto a fresh theme from Out of the Sandbox and did a custom product-forward homepage design (complete with custom in-house illustrations) with a strong emphasis on exploration and conversion, thanks to a new instant add to cart button. Tako also added a cross-sell section on the cart page, so customers could quickly add additional products that catch their eye. Finally, they customized the Collections page filtering so users can search by fandom or interest, making it easy to find what they’re really interested in.
Then came the big lift: they rebuilt the customer account portal on the Shopify side, bringing in all the Recharge and Yotpo elements using APIs.
Tako Agency did a completely custom design for LitJoy, so the entire portal is totally on brand and native. Customers and subscribers have the same portal, with the functionalities each need. Both groups can instantly see their loyalty point earnings tracker and redemption history, making it easy to redeem points for discounts codes on subscriptions or one time purchases. Both groups can see their standard Shopify checkout order history. Subscribers get more bells and whistles: they have full freedom to manage their accounts just like they would in a Recharge based customer portal. They can view and edit their subscriptions and memberships, upcoming orders, addresses, and payment methods.