How can investing in my self-service customer portal improve retention?

When businesses invest in their customer portals, they enable their customers to manage subscriptions themselves. Having access to a robust subscription portal allows your subscribers to take actions like updating their payment information for recurring billing and viewing their subscription billing history for any failed payments. This flexible form of subscription management creates a more seamless customer experience that can help build the loyalty and trust that boost customer retention.

How does the customer portal help save on support costs?

When you empower customers to view their subscription information and complete subscription management actions themselves, they can take control of their orders on their own timeline without having to contact your Support team. This not only saves your business valuable time and resources—it also creates a flexible experience for the customer that can increase satisfaction with your brand.

Is the Recharge customer portal free?

Recharge, including the customer portal feature, is free to sign up, with no monthly fee. To take your customization options to the next level, our Theme Engine is a paid feature of Recharge’s Pro and Custom plans. For more information on pricing plans, visit our pricing page.

Customer portal

Allow your subscribers to manage every aspect of their orders with Recharge’s customizable portal.

Create a compelling subscriber experience and allow customers to manage their subscriptions directly from Recharge’s self-service portal. Customers can independently adjust the frequency, products, and billing information of their subscriptions, driving sustainable revenue growth and reduced support tickets for your business.

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Give your customers flexibility

Build brand loyalty with Recharge’s customer portal by meeting your customers where they are. Through the portal, allow your customers to:

Manage frequency: Customers can easily pause, skip, or reschedule deliveries to keep their subscription active
Swap or add products: If customers want to try something new, they can easily swap items or add a product to their order
Set up mobile and email alerts: Customers can manage their subscriptions on the go by enabling SMS or email alerts
Use passwordless login: Customers can easily login to their customer portal with a 4-digit authentication code sent via SMS or email

Screenshet of the Recharge verification code entry UX

Screenshet of the Recharge customer portal order management UX

Screenshet of the pause subscription prompt

"It's been impactful to give customers their own portal to manage their subscription, and do more than just cancel."

Reggie Black CEO, Better Way Health

Customize your customer portal with the Theme Engine

A feature of Recharge’s Pro and Custom plans, the Theme Engine lets you fully customize your customer portal from the ground up, enabling your users to manage every aspect of their subscriptions. This increased level of control over the customer experience allows you to adjust everything from the branding and styling of the portal to enhanced self-service capabilities.

For each page of the portal, you can choose between starting with a blank slate or customizing upon our base theme, which is ready out of the box and offers all our core subscriber functionality. Either route allows you to customize with the exact layout and data you need, and add enhanced self-service options. This is all accomplished through front-end technologies that your developers or agencies are familiar with: HTML, CSS, and JavaScript.

Screenshet of the Bokksu customer portal

Use the portal to address payment recover risks faster

When a charge is declined, Recharge will automatically retry the charge based on intervals that you set. We can also notify your customer through the portal that the attempted charge failed and try to get their updated payment information, mitigating the risk of passive churn.

Looking for more advanced payment recovery methods? Check out our integration directory for a tech partner that fits your needs.